Terms & Conditions


Our terms and conditions are for the consideration and well being of both clients and instructors alike.

All clients must complete a medical screening form before commencement of any treatment, class or course and have medical clearance for that class.  If you are in doubt as to whether a class is suitable for you please have a chat with your instructor.

All clients must agree the Terms and Conditions of The Core Studio Ltd which are available to read on the reception desk or can be printed off from the website

All group classes, 121’s, sports injury treatments and workshops must be paid for in advance to ensure your place and there is no refund on any course or membership even if you decide not to attend the classes for whatever reason.  Off- site establishments/ classes and any others decided by the Core Studio Ltd will be subject to a 5% late payment fee each 30 days over the invoice date if it has been agreed that the payment is not prior to the course starting.

Should the instructor be unable to give the class for whatever reason and is unable to provide cover the group or persons will not be charged for that class.  However if the class is scheduled and cancelled within 24 hours notice The Core Studio is to receive payment for that class.

Missed  studio timetabled matwork classes may be made up only within the specified period of the course and will expire after that. However we don’t mind if you come once twice or three times a week to achieve that (subject to your fitness level) Special dispensations/allowances may be made at the instructors discretion with advance agreement.

All Group Matwork and Reformer Classes are inclusive of VAT and must be booked and paid for in advance with the exception of the Saturday 12 noon Pilates matwork class

24 hours’ notice must be given for any cancellation of reformer classes in order for that class to be made up within the specified course period or the class will be lost

24 hours’ notice must be given for any cancellation/rescheduling of any reformer/matwork class if you are an annual member of the Core Studio Ltd and have paid your fees in advance for the entire year or you may lose your preferred time slot

Two missed Reformer Classes without 48 hour notice may lose you that time slot, subject to availability.  However we will do our best to fit you in elsewhere, subject to availability at that time but this cannot be guaranteed

Classes and personal training/therapy purchased are non-transferable and non-refundable and only valid for the specified number of hours or weeks of the course paid for from the date of payment which is your start date.

We accept all major debit, credit and laser cards

Please inform your instructor if you have any injuries that have arisen prior to class beginning or if you have not attended that instructor’s class before

Instructors may be substituted from time to time without notice.  This is to ensure the fluidity of your classes if unforeseen situations arise

Please do not attend your class if you have become ill or are contagious for any reason

Drop in classes are on Saturday 12 noon, but is subject to a first come first served basis so please arrive promptly to ensure your place

Prenatal classes are suitable from 12 weeks and postnatal classes from six weeks subject to medical clearance

No food or drink is permitted in the studio with the exception of water in a re-usable container

All equipment is provided; please take note to follow any safety instructions given by your instructor to ensure you and your fellow class participant’s safety

Our studio is a shoe free zone so please remove your shoes at reception

The timetable is subject to change, if you have a specific enquiry about a class please ask first

Any queries, concerns, compliments over classes are openly accepted.  We appreciate your feedback and wish to ensure a safe friendly environment for all our clients

We are compliant with GDPR if you wish your personal details to be removed from our system please let us know or you can unsubscribe from the newsletter at any time

VAT No 9801986U